Last updated: 23 April 2026
1. Introduction and Acceptance
Welcome to GigGap! These Terms of Service (“Terms”) govern your access to and use of the website at www.gig-gap.com, the GigGap mobile application, and any related sites, applications, or services (collectively, the “Platform”), operated by GigGap Ltd. (“GigGap,” “we,” “us,” or “our”).
By accessing or using the Platform, creating an account, or selecting the option to accept or agree to these Terms, you (either individually or as a representative of your employer or another relevant entity) acknowledge and consent to be bound by:
- These Terms of Service;
- The GigGap Payment Terms, accessible here (“Payment Terms”), which are incorporated into these Terms by reference; and
- Our Privacy Policy, accessible here, which explains how we collect, use, and protect your personal data.
By using the Platform, you consent to receive communications from us electronically, including by email, SMS, WhatsApp, or in-app notifications. These communications may include service-related messages, legal notices, and updates regarding your account.
If you do not agree to these Terms, the Payment Terms, or the Privacy Policy, please do not access or use the Platform.
We may update these Terms from time to time. Material changes will be communicated to you via the Platform, email, SMS, WhatsApp, or in-app notification at least 30 days before they take effect. Your continued use of the Platform after the effective date constitutes acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Platform and may close your account.
2. About the Platform
GigGap is a marketplace that connects customers seeking services (“Customers”) with skilled professionals who provide services (“Skilled Workers”). GigGap facilitates the connection, communication, and payment between users. GigGap is not the provider of the services offered by Skilled Workers and does not act as their employer or agent. GigGap acts solely as a technology platform and intermediary and does not supervise, direct, or control the services provided by Skilled Workers.
GigGap primarily serves users in Senegal, The Gambia, and Nigeria, as well as African diaspora communities globally. The Platform is open to Customers worldwide, while Skilled Worker registration is currently available in supported countries only.
GigGap Ltd. is registered in England and Wales and operates a branch in Senegal.
GigGap does not employ, recommend, or endorse any Skilled Worker, and does not guarantee the quality, safety, legality, or suitability of any services offered on the Platform. Skilled Workers are independent service providers and are solely responsible for the services they deliver.
3. Eligibility
To use the Platform, you must:
- Be at least 18 years of age;
- Have the legal capacity to enter into binding agreements; and
- Not have been previously suspended or removed from the Platform.
By registering, you represent and warrant that you meet these requirements.
4. Account Registration and Security
4.1 Registration
To access certain features of the Platform, you must create an account by providing accurate, current, and complete information. You may register using your email address or phone number.
4.2 Account Security
You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us immediately at contact@gig-gap.com if you suspect any unauthorised access to or use of your account.
4.3 Account Accuracy
You agree to keep your account information up to date. We reserve the right to suspend or terminate accounts that contain materially inaccurate or incomplete information.
4.4 One Account Per Person
Each individual may maintain only one account. Creating multiple accounts may result in suspension or termination of all associated accounts.
5. Use of the Platform
5.1 Permitted Use
You may use the Platform to:
- Search for and view Skilled Worker profiles (as a Customer);
- Request, book, and pay for services (as a Customer);
- Offer and deliver services (as a Skilled Worker);
- Communicate with other users through the in-app chat; and
- Manage your account, bookings, and payment settings.
5.2 Prohibited Use
You agree not to:
- Use the Platform for any unlawful or fraudulent purpose;
- Impersonate any person or entity, or misrepresent your identity or affiliation;
- Circumvent, disable, or interfere with the Platform’s security features;
- Scrape, crawl, or use automated means to access or collect data from the Platform without our prior written consent;
- Use the Platform to send spam, unsolicited messages, or promotional material;
- Attempt to reverse-engineer, decompile, or disassemble any part of the Platform;
- Interfere with or disrupt the operation of the Platform or the servers or networks connected to it;
- Use the Platform to arrange services and then complete transactions outside the Platform to avoid fees. We may suspend or terminate accounts and/or restrict access to funds where we reasonably believe users are attempting to circumvent platform fees; or
- Violate any applicable laws, regulations, or third-party rights.
We reserve the right to investigate suspected fraud, abuse, or violations of these Terms and to take appropriate action, including suspending accounts, reversing transactions, and restricting access to funds where permitted by applicable law.
We reserve the right to refuse access to or use of the Platform to any user at our discretion, where permitted by applicable law.
6. User Conduct
6.1 Respectful Interaction
All users agree to interact respectfully with others on the Platform. Harassment, discrimination, hate speech, threats, intimidation, or any form of abusive conduct is strictly prohibited.
6.2 Accurate Information
Skilled Workers must provide accurate descriptions of their services, qualifications, and availability. Customers must provide accurate descriptions of the services they are seeking.
6.3 Enforcement
We reserve the right to investigate and take appropriate action against any user who violates this section, including issuing warnings, temporarily suspending access, or permanently terminating accounts. Decisions regarding enforcement are made at our sole discretion.
7. Bookings and Services
7.1 Service Agreements
When a Customer books a service from a Skilled Worker through the Platform, the service agreement is between the Customer and the Skilled Worker. GigGap facilitates the booking and payment but is not the provider of the service and is not responsible for the performance, quality, or outcome of any service. GigGap does not guarantee that Skilled Workers will receive any minimum number of bookings, clients, or earnings through the Platform.
7.2 Service Legality
Skilled Workers must ensure that the services they offer are lawful in the jurisdiction in which they are performed. GigGap does not verify the legality of services listed on the Platform.
7.3 Insurance
GigGap does not provide insurance coverage for services performed through the Platform. Skilled Workers are responsible for obtaining any insurance required for the services they provide.
7.4 Customer Responsibilities
Customers are responsible for clearly communicating their service requirements and providing accurate information necessary for the Skilled Worker to deliver the service.
7.5 Skilled Worker Responsibilities
Skilled Workers are responsible for delivering the agreed-upon service in a professional and timely manner, and for complying with all applicable laws and regulations relating to the services they provide, including any licensing, insurance, or tax obligations.
Skilled Workers are solely responsible for ensuring that they are legally permitted to provide their services in their jurisdiction, including compliance with licensing, registration, and regulatory requirements.
7.6 Cancellations and No-Shows
Customers may cancel bookings subject to the cancellation conditions specified at the time of booking. Skilled Workers may cancel with reasonable notice. Late cancellations or no-shows by either party may result in fees, forfeiture of payment, or account restrictions, as determined by GigGap at its discretion. Specific cancellation terms and applicable fees will be communicated at the time of booking.
8. Payments
8.1 Payment Processing
Payments for services are processed securely through the Platform via third-party payment processors. We do not store your payment card details on our servers. By making a payment, you agree to the terms of the applicable payment processor.
GigGap is not a bank or financial institution, or licensed payment services provider and does not hold funds as a deposit-taking institution. Payment processing services are provided by third-party providers, and GigGap is not responsible for delays, errors, or failures caused by these providers.
8.2 Fees
GigGap may charge service fees to Customers, Skilled Workers, or both. Applicable fees will be clearly disclosed before you confirm a booking or accept a service request.
8.3 Payment to Skilled Workers
Skilled Workers receive payment for completed services in accordance with the Payment Terms. GigGap facilitates the transfer of funds but does not guarantee payment timelines beyond those specified in the Payment Terms.
8.4 Taxes
Each user is solely responsible for determining and fulfilling their own tax obligations arising from the use of the Platform, including income tax, VAT, or any other applicable taxes.
9. Refunds and Disputes
9.1 Refund Policy
Refunds are limited to the amount you actually paid after any discounts or vouchers have been applied. Vouchers are consumed at the time of booking and are not automatically reinstated upon a refund. If you would like a replacement voucher, please contact our support team at contact@gig-gap.com and we will do our best to assist.
9.2 Disputes Between Users
Disputes regarding the quality, completion, or scope of services should first be resolved directly between the Customer and the Skilled Worker. If a resolution cannot be reached, you may contact our support team for assistance. GigGap may, at its sole discretion, review and make a final determination regarding disputes related to payments processed through the Platform. Such determinations are binding on both parties with respect to funds held or processed by GigGap.
GigGap’s involvement in disputes is limited to facilitating resolution and, where applicable, determining the handling of funds processed through the Platform. GigGap is not responsible for resolving disputes relating to the quality, legality, or performance of services.
9.3 Chargebacks
If you initiate a chargeback or payment reversal through your payment provider, we reserve the right to suspend your account pending investigation and to recover any amounts owed.
10. Content
10.1 User Content
GigGap does not actively monitor all User Content or services listed on the Platform and does not guarantee their accuracy or legality. However, we reserve the right to review, remove, or restrict content where we become aware of violations of these Terms or applicable law.
You may post content on the Platform, including profile information, reviews, ratings, messages, and images (“User Content”). You are solely responsible for your User Content and represent that you have all necessary rights to post it.
10.2 Licence Grant
By posting User Content, you grant GigGap a non-exclusive, worldwide, royalty-free, transferable, sub-licensable licence to use, reproduce, modify, adapt, publish, display, and distribute that content for the purpose of operating, promoting, and improving the Platform. This licence continues even if you stop using the Platform, to the extent your content has been shared with other users or incorporated into the Platform’s operation (e.g. reviews of Skilled Workers). Reviews and ratings may remain visible on the Platform after your account is closed or deleted.
10.3 Prohibited Content
You may not post content that:
- Is defamatory, obscene, offensive, or hateful;
- Infringes any third party’s intellectual property or privacy rights;
- Contains malware, viruses, or other harmful code;
- Is false, misleading, or deceptive;
- Promotes illegal activities; or
- Violates any applicable law or regulation.
We reserve the right to remove any content that violates these Terms and to suspend or terminate the account of any user who repeatedly posts prohibited content.
10.4 GigGap’s Intellectual Property
The Platform, including its design, logos, text, graphics, software, and all other content created by GigGap, is the property of GigGap Ltd. and is protected by applicable intellectual property laws. You may not copy, modify, distribute, or create derivative works from any part of the Platform without our prior written consent.
11. Advertising Measurement and Tracking
With your consent, we use tools from Meta Platforms, Inc. (“Meta”) to measure the effectiveness of our advertising campaigns. This involves sharing certain data with Meta as described in detail in our Privacy Policy (Section 5). You can manage your consent through the app’s privacy settings at any time. Declining advertising measurement consent does not affect your ability to use any features of the Platform.
12. Privacy
We take your privacy seriously. Our Privacy Policy, accessible here, explains in detail how we collect, use, share, and protect your personal data, including your rights under applicable data protection law (including the UK GDPR, EU GDPR, Senegal’s Loi n° 2008-12, and Nigeria’s NDPA, where applicable). By using the Platform, you acknowledge that you have read and understood the Privacy Policy.
13. Termination
13.1 Termination by You
You may close your account at any time by contacting us at contact@gig-gap.com or through the account settings in the app. Account closure does not affect any outstanding obligations, including pending payments or unresolved disputes.
13.2 Termination by GigGap
We reserve the right to suspend or terminate your account, with or without notice, if:
- You violate these Terms or any applicable law;
- You engage in conduct that is harmful to other users, third parties, or GigGap;
- We are required to do so by law; or
- We discontinue the Platform or any part of it.
13.3 Effect of Termination
Upon termination, your right to access and use the Platform ceases immediately. Sections of these Terms that by their nature should survive termination (including Sections 10.2, 14, 15, and 16) will continue to apply.
14. Limitation of Liability
14.1 Platform Provided “As Is”
The Platform is provided on an “as is” and “as available” basis. We do not guarantee that the Platform will be uninterrupted, secure, or error-free. We may modify, suspend, or discontinue any part of the Platform at any time without prior notice. To the fullest extent permitted by applicable law, GigGap disclaims all warranties, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
14.2 No Liability for User Actions
GigGap is not liable for the actions, conduct, quality of work, or omissions of any Customer or Skilled Worker. Any disputes regarding services are between the relevant users.
14.3 Limitation
To the fullest extent permitted by applicable law, GigGap shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising from or relating to your use of the Platform. GigGap’s total aggregate liability to you for any claims arising from or relating to these Terms or your use of the Platform shall not exceed the total amount of fees you have paid to GigGap in the twelve (12) months preceding the claim.
14.4 Exclusions
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law (including under the Consumer Rights Act 2015 for UK users, and mandatory consumer protection provisions in the user’s country of residence).
15. Indemnification
You agree to indemnify, defend, and hold harmless GigGap Ltd., its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from:
- Your use of the Platform;
- Your violation of these Terms;
- Your violation of any applicable law or third-party right; or
- Any dispute between you and another user.
16. Governing Law and Dispute Resolution
16.1 Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.
16.2 Dispute Resolution
Any dispute arising from or relating to these Terms that cannot be resolved amicably shall be submitted to the exclusive jurisdiction of the courts of England and Wales.
This choice of jurisdiction does not affect your mandatory rights under local consumer protection law. In particular:
- Users in the EU/EEA: You retain the right to bring proceedings in the courts of your country of residence under applicable consumer protection law. You may also use the European Commission’s Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr/.
- Users in Senegal, The Gambia, Nigeria, and other jurisdictions: You retain any mandatory consumer protection rights available to you under the laws of your country of residence. Nothing in these Terms limits your right to seek remedies available under local law.
17. General Provisions
17.1 Entire Agreement
These Terms, together with the Payment Terms and the Privacy Policy, constitute the entire agreement between you and GigGap regarding your use of the Platform and supersede any prior agreements.
17.2 Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.
17.3 Waiver
Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
17.4 Assignment
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. GigGap may assign its rights and obligations without restriction.
17.5 Force Majeure
GigGap shall not be liable for any failure or delay in performing its obligations due to circumstances beyond its reasonable control, including natural disasters, war, terrorism, pandemics, government actions, or failures of third-party services.
18. Contact Us
If you have questions or concerns regarding these Terms, please contact us:
GigGap Ltd. (Head Office), 5 Waterford Place, Heald Green, Cheadle, England, SK8 3PR
Email: contact@gig-gap.com
GigGap Senegal (Branch), Golf Sud, Hamo 2, Dakar, Sénégal